In re ARRIS Cable Modem Consumer Litigation

Case 5:17-cv-01834-LHK

United States District Court for the
Northern District of California
San Jose Division

If you purchased an ARRIS SURFBOARD SB6190 cable modem in California, the class action discussed below may affect your legal rights.

Important Dates

April 14, 2019 - Extended Exclusion Deadline. Online/emailed exclusion requests must be submitted by this date. Mailed exclusion requests must be postmarked by this date.

September 9, 2019 - Trial Commencement Date

Plaintiffs Greg Knowles and Brian Alexander (“Plaintiffs”) are the named California Plaintiffs in an action (the “Action”) against ARRIS International plc (“ARRIS” or the “Defendant”) in the United States District Court for the Northern District of California (the “Court”).

Plaintiffs allege in the Action that in contrast to ARRIS’s representations about the modem’s speed and reliability, the ARRIS SURFboard SB6190 cable modem (the “SB6190 Modem”) contains a defective Intel Puma 6 chip that causes severe network latency. ARRIS denies that the SB6190 Modem contains a defective chip and further denies that ARRIS made any false representations about the SB6190 Modem. The Court has not decided who is right.

In a court order dated August 10, 2018 (the “Order”), the Court ruled that the Action may proceed as a class action on behalf of all persons who purchased a Modem in California on or after October 1, 2015 (the “Class”).

In the Order, the Court appointed the following attorneys to act as “Class Counsel” on behalf of the Class: Willem Jonckheer, Dustin Schubert, and Noah Schubert of Schubert Jonckheer & Kolbe LLP.

If you are a member of the Class, you have two options:

  1. Do nothing and allow your claim to be pursued by Plaintiffs and the Class Counsel; or
  2. Exclude yourself from the Class by March 11, 2019 if you do not want to participate in the Action or wish to file your own individual claim in another forum (such as a different court).

Please do not contact the Court or the Clerk of the Court with any questions regarding This case.

Contact the Class Administrator

ARRIS Cable Modem Litigation
c/o Class Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103


CALL TOLL-FREE: 1-888-918-4552